Zain

Distributed Revenue Assurance

Zain Group is a large multi-country mobile telecom carrier with operations spread across 22 countries in Middle East and Africa and serves around 65 million subscribers with annual revenue of nearly USD7.5 billion.

As the company expanded geographically and introduced new services, the complexities of detecting revenue leakage multiplied. Each of its new properties had its own billing platforms, mediation systems and CRM systems sourced from different vendors.

Key Business Challenges

• Need to efficiently manage large volumes of data while avoiding redundant data processing
• Achieving proactive risk mitigation through institutionalized best practices
• Ensuring consistency and completeness in reporting across the entire operation
• Managing data integrity and regulatory compliance issues

To combat the challenges, the operator implemented a comprehensive integrated Revenue Assurance program in partnership with Connectiva. Post-deploymnet the results were were noticed almost immediately and the company witnessed significant improvement in in its revenue cycle.

Key Benefits

• Connectiva’s solution was instrumental in enabling Zain to detect existing and potential leakage conditions and understand the revenue cycle better. Reduced leakages and proactive correction of errors eventually resulted in increased EBITDA for the customer
• The powerful ETL and data management capabilities of Connectiva’s solution helped Zain to use the same data sets for multiple analyses, and thereby have a better view of customers and processes
• Zain has been benefitted by an across-the-board visibility into the financial performance of each regional operation by Connectiva’s unique ‘hub-and-spoke’ deployment strategy
• By optimizing the use of expensive hardware and personnel, the company reduced the cost of integration and maintenance of data interfaces within a very short time span