Support Services

You are not just another number at Connectiva. We treat our first sale to you as the beginning of a long-term relationship. A key part of our business partnership is the post-sale support we provide – support that is tailored to your individual requirements. We provide fast and effective product support to meet your highest standards of reliability and availability. Our specially trained technical support teams are highly skilled and multi-functional with expertise spanning our entire product portfolio. Our motto is to create customer delight by exceeding expectations.

Technical Assistance

We provide effective product support to meet your highest standards of systems reliability and availability. Our specially trained technical support teams are highly skilled and multi-functional with expertise spanning our entire product line, professional services and underlying databases, operating systems and networks. Connectiva’s technical assistance unwavering. We’re committed to delivering on the Service Level Agreements we sign and our objective is to always exceed your expectations.

Support Programs

Connectiva's support organization provides the operator with the assistance needed for managing Connectiva's licensed software and offers software maintenance services under the following programs:

Gold

24 x 7 offshore support call facility and handling of P1 issues (as per agreement of P1 issue type)

Silver

Offshore support call facility and handling of P1 issues during business hours - 10.00 AM to 7.00 PM, Monday to Friday (as per agreement of P1 issue type)

Trouble Tickets

Connectiva’s easy-to-use Web-based trouble ticket system lets you report issues and access operation guides so you’ll have less loss of productivity. Along with enhancing communication and providing a quick resolution to any issue you encounter, we’ll also notify you of all updates so you can access them in real time.