ISPs

The Internet has changed the way people find and use information to communicate, work, shop, learn, and live. Essentially this led to the enormous growth of the Internet business. Communication Service Providers (CSP) need to continue to provide high bandwidth services to their subscribers and ensure high Quality of Service (QoS) in an environment fraught with surging subscriber count, rapidly evolving technology and high volume of fraud.

Challenges for the Operator

• Complex Multi party Business Model: The change in business models and channels has shifted business relationships away from personal face-to-face interactions to online processing which posses a major challenge for the service providers to know the end customers
• Limited visibility and lack of understanding the IP network infrastructure as a standalone or hybrid environment over existing network
• Increasing volume and complexity of network traffic, QoS & bandwidth issues
• Difficulty in generating billable event records
• Exposure to Product/Services theft, information theft and online transaction breaches
• Vulnerability to fraudulent activities related to subscription, DoS Attack, Internet Dial up Fraud, VoIP Bypass, phishing, click fraud, SPIT (SPAM over Internet Telephony), call selling, toll, cloning, uncapped modem and Wi-Fi Hotspots attacks

How do we solve the problem?

• An integrated risk management platform that can seamlessly integrate with next-generation networks
• Data format agnostic analysis tools with large volume data processing capabilities
• Ability to compare and reconcile statements from multiple partners in a complex multi party business model through n-way reconciliation capabilities
• Continuous and real-time surveillance to detect the entire spectrum of ISP fraud scenarios and revenue leakages problems
• Specific pre-packaged Revenue Assurance KPIs and Fraud Rules for ISP scenarios
• Ability to do Rating and Billing assurance through sophisticated Rating and Billing Engine which can handle complex pricing algorithms and billing processes prevalent in an ISP environment
• Enabling ISPs to effectively manage network traffic, QoS and Bandwidth issues through real time anomaly detection and network forensics to distinguish suspicious (malicious or wasteful) traffic from high-priority traffic